Step-by-step
A practical plan for the job.
- 1
Confirm the facility's move-out requirements
Ask when the unit must be empty, what notice the facility requires, how the final inspection works and when access ends. Share the actual deadline with the crew. For a standard booking, a receipt marked Booking confirmed reserves your estimate arrival window. Larger projects or requests marked for review need a crew-confirmed plan. The estimate visit does not set the full cleanout duration or cancel your storage agreement.
- 2
Make three clear groups
Identify belongings you are keeping, items approved for removal and anything undecided. Check boxes for documents, photos and valuables before releasing them. Label retained items and tell the crew if those items block access to the junk. Do not assume unmarked boxes can leave. If you plan to sell or donate anything, set a collection cutoff before move-out so uncollected items do not delay the cleanout.
- 3
Photograph the contents and the route
Take doorway photos and additional views from safe positions. List heavy pieces, dense boxes and anything hidden behind the first row. Include the unit number, floor, stairs or elevator, hallway turns and the distance to loading. Unit dimensions alone do not show the load volume or labor.
- 4
Arrange entry and loading access
Confirm gate hours, the entry process, elevator reservations, vehicle restrictions and where a hauling truck may park. Tell us who will unlock the unit and approve the onsite quote. Do not stage contents in a hallway or shared lane without the facility's permission.
- 5
Approve the whole removal scope
Show every included item during the free onsite estimate. Ask whether the quote covers the complete unit or a defined phase, and review any special handling or extra loads before work begins. Photos support a preliminary range; you approve the final onsite price before loading.
- 6
Finish the facility handoff
Walk the unit with the crew after approved contents are removed. Check corners and shelving for missed items, and confirm that belongings staying remain. Request any needed completion photos in advance. Complete the facility's inspection, lock and account-closeout steps yourself; hauling alone does not close the rental account.