How it works
What to expect.
Your receipt shows whether the visit is booked
Booking confirmed means your eligible estimate arrival window is reserved. Under review means the crew still needs to confirm the request. Flexible timing and specialty work need review; submitting those requests alone does not reserve a window.
The window covers the crew's arrival
For a 10 a.m.–noon visit, arrange access throughout that period. The crew groups nearby visits along a route; the opening minute is not a fixed appointment. Someone authorized to discuss items and pricing needs to be available.
The walkthrough comes before loading
Arrival starts the estimate discussion. After onsite approval, standard hauling may happen during the visit. Removal time depends on contents, carrying route and loads. A large cleanout needs its own reviewed work schedule.
Tell us about other deadlines
Elevator reservations, closing times or furniture deliveries can restrict work beyond arrival. Share the latest time the area must be clear. A confirmed estimate window alone does not establish that pickup will finish by that deadline.